All prices are listed in US Dollars, unless otherwise indicated. We accept Visa, MasterCard, Discover and American Express through Authorize.net for Secure Credit Card Processing. We also accept
PayPal, secure check-out with your Paypal account. We also offer Google Checkout for those who prefer to use their Google Account.
Should you prefer to call in your credit card, you may do so by calling us at (818) 260-0091. We also accept checks by mail, however, your order will be delayed up to 7 working days in order for your check to clear.
Alternate Billing/Shipping Address:
If you have
placed an order and provide us with a billing address other than what your credit card company
has on file for you, your order may be held until we can verify the correct
address. If you are shipping your order to an address other than your billing
address, you may be required to provide further verification prior to shipment.
We are required to charge
9.00% local sales tax on orders shipped within California. For areas outside of
California, please check with your local tax authorities regarding any local
sales or use tax you may be liable for paying.
Shipping and handling charges apply to all orders, unless otherwise specified.
Shipping is refundable if we ship the wrong item. We do not guarantee any product's fitness for intended use.
All delivery dates are estimates of the carriers and are not guaranteed. ALL SADDLES MUST BE SHIPPED VIA FEDERAL EXPRESS (FedEx) or UPS FOR INSURANCE AND TRACKING PURPOSES, NO EXCEPTIONS.
We reserve the right to change your shipping carrier to a comparable carrier and service as circumstances may dictate.
FREE SHIPPING: All items indicating FREE SHIPPING only apply to shipments to addresses in the Continental U.S.
NOTICE FOR INTERNATIONAL ORDERS SHIPPED OUTSIDE THE USA:
Your order may be subject to additional Import/Duty Fees and/or VAT or other local taxes charged by your country. These additional fees/taxes are not reflected in your order total. Any such additional fees or taxes are the sole responsibility of the customer and may be charged to you at delivery. These are fees/taxes that we have no control over and as such are not responsible for them. Please check with your respective country regulations to determine if such fees/taxes are charged.
When are Orders Processed?:
Orders are not binding until payment has been accepted, verified and processed. We reserve the right to cancel any order.
- Orders are processed and usually shipped within 24-72 hours after receiving required payment unless stated otherwise in the item description. This does not include custom made items including saddles.
- No orders are
processed or shipped on Saturdays, Sundays or Holidays.
In the event of an
unexpected delay, we will contact you by e-mail. We will advise you of the
reason for the delay and you will be given the choice to wait for your order or
cancel your order.
If you cancel
an order before it ships, a refund will be issued less a 6% processing fee of
charging and refunding your credit card. If you request cancellation of an order
after the order has shipped, you will be responsible for all shipping charges
even if you refuse the package and do not sign for the delivery. Shipping is not refundable and you will bear the cost of return shipping.
Items must be returned in their original condition and in their original packaging.
Before returning an item, you must first obtain
a Return Merchandise Authorization (RMA) within 30 days of the date of your order. RMA for Saddles must be made within 7 days of the date of your order. Closeout Items are not returnable.
What you need to do:
- Log into
- Click on View Previous Orders
- Locate the order you wish to return and click on Order Number. Once you are on the detail page for that order, scroll down at
the bottom of the page and click on "Request a Return Merchandise Authorization (RMA)".
- Click on
"Continue". You will have to get your request approved by our administrator. Once it's approved you will receive an email with
the RMA number for you to use.
- Ship the package back to us using any shipping method you prefer. We strongly suggest you use a
method that can be tracked as we are not responsible for returns we do not receive.
- Please write the RMA number on the outside of your
package and ship your package to:
MacPherson Custom Leather
RMA # (insert number)
519 N. Victory Blvd.
Burbank, CA 91502
What we will do:
- Upon receipt of your item, we will issue you a check for the price of the
item plus any applicable taxes.
- If you paid via a credit card, we will deduct 3% of the total order to reimburse our
non-refundable merchant fee paid to our credit card processor.
- Shipping is not refundable unless we sent you the wrong product.
- If you received Free Shipping on your order, the amount of shipping costs will be deducted from your refund.
- Items that have been customized or changed via options are not returnable.
If you have any problems obtaining your RMA, you can
Email us Here
All claims for
damaged merchandise must be made within 24 hours from the date that the
merchandise was received. All original packing materials and/or boxes must be
saved and made available for inspection, in order for a damage claim to be
considered by the shipper. We will not be liable for any monies lost if the
claim is not filed within the required time period. If you decide to file a
claim with the shipper directly, you must notify us to receive proper credit or
We offer a 30
day (from date your order was placed) replacement or credit for defective products. Prior
to returning any item, please contact the manufacturer to confirm the item is
defective. Customers who do not want an item repaired or replaced can request a
return authorization, however a 15% restocking fee may be accessed to cover
testing, repair, cleaning and repackaging expenses. Items found not to be
defective may be subject to additional fees.
Non-Defective Product Returns:
products can be returned within 30 days of the date of your order if returned unopened, for credit less
shipping. Items that have been opened can be returned, but will be subject to a
15% restocking fee to cover testing, cleaning and repackaging expenses. In
addition to this fee, a pro-rated charge (up to 100%) will be assessed for items
that are returned incomplete, damaged or with non-resalable parts. ITEMS THAT ARE CLOSEOUTS,
SPECIALS AND CUSTOMIZED VIA OPTIONS ARE NOT RETURNABLE UNLESS THEY DIFFER MATERIALLY FROM THE ITEM
In the event a
product is listed incorrectly due to typographical, description and/or errors in
pricing, we shall have the right to refuse or cancel any such orders whether or
not the order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order is canceled, we
shall immediately issue a full credit to your credit card account or send you a check at our sole discretion.
Due to the variations in computer monitors, cameras and settings, we cannot be responsible for slight variation in product
colors. Please call us if you have questions regarding colors.
If you have any questions regarding our Terms of Sale, please
Click Here to E-Mail Us