Items must be returned in their original condition and in their original packaging.
Before returning an item, you must first obtain
a Return Merchandise Authorization (RMA) within 30 days of the date of your order. RMA for Saddles must be made within 7 days of the date of your order.Closeout Items are not returnable.
Locate the order you wish to return and click on Order Number. Once you are on the detail page for that order, scroll down at
the bottom of the page and click on "Request a Return Merchandise Authorization (RMA)".
"Continue". You will have to get your request approved by our administrator. Once it's approved you will receive an email with
the RMA number for you to use.
Ship the package back to us using any shipping method you prefer. We strongly suggest you use a
method that can be tracked and insured as we are not responsible for returns we do not receive.
Please write the RMA number on the outside of your
package and ship your package to:
MacPherson Custom Leather RMA # (insert number) 519 N. Victory Blvd. Burbank, CA 91502
What we will do:
Upon receipt of your item, we will issue you a check for the price of the
item plus any applicable taxes.
If you paid via a credit card, we will deduct 3% of the total order to reimburse our
non-refundable merchant fee paid to our credit card processor.
Shipping is not refundable unless we sent you the wrong product.
If you received Free Shipping on your order, the amount of shipping costs will be deducted from your refund.
Items that have been customized are not returnable/refundable.
Photographs. We make every effort to accurately represent the colors of our products, however,
due to the variations in computer monitors, cameras and settings, and other factors, we cannot be responsible
for slight variation in product colors. Please call or email us if you
have any questions.
Typographical Errors. In the event a product is listed incorrectly due to typographical, description
and/or errors in pricing, we shall have the right to refuse or cancel any such orders whether or not the order has
been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your
order is canceled, we shall immediately issue a full refund.