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MacPherson Custom Leather - (Map)  519 N. Victory Blvd. - Burbank, CA 91502 - (818) 260-0091  Email: websales@mcpcustomleather.com
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FAQ's

Some Frequently Asked Questions

What if I have problems using your site or checking out?

Please Email us by clicking here. We want your experience with us and our site to be enjoyable. By emailing us with any problems you may have, it will allow us to immediately make any necessary corrections. You may also call us at (818) 260-0091 and we'll be happy to assist you with your order by phone.

Are there differences in leather color, shading, marks and grain?

Yes, differences in color, shading, marks and grain are inherent characteristics of lush, natural, high quality, genuine leather that is used in the making of our products. This means no two pieces are the same, enabling each customer to purchase a one-of-a-kind item.

What forms of payment do we accept?

  • We accept Visa, MasterCard, Discover and American Express
  • Google Checkout
  • PayPal
    There is no sign-up or PayPal account required to use your credit card or check* on PayPal
  • Call-In Credit Card @ 881-260-0091
  • Mailed in Checks *

* Payment by check will delay your order for 7 to 10 days from receipt for check to clear.

How does Free Shipping work?

  • Free Shipping is available when indicated in the item description
  • Free Shipping is only available to the Continental U.S.
  • Free Shipping is NOT available on International orders
  • For international shipping, please Email us by clicking here for a shipping cost

What is our Lifetime Warranty?

All of the leather products we make come with a full warranty against all defects in materials and workmanship for life, period. There are some exceptions which you can read by clicking here

What about Privacy?

We take your privacy as seriously as we take our own. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping with MacPherson Custom Leather, Inc.

How long does it take to get a saddle made?

Generally it takes 4 to 6 weeks from receipt of your deposit to build your custom saddle. In the event of any production delays, you will be notified and given the opportunity to wait the additional time or cancel your order and receive a full refund of your deposit.

What are "MacBucks"?

"MacBucks" is our customer loyalty program. Every time you make a purchase, while registered and logged into our store, you will receive 1 "MacBuck" for every $1.00 you spend on a purchase. "MacBucks" convert at 10%, that is if you purchase an item for $100.00 you will receive 100 "MacBucks" which converts to $10.00 or the equivalent of a 10% discount on your purchase to use on future purchases. "MacBucks" on saddles are earned at 50% or the equivalent of a 5% discount. For complete details on our "MacBucks" program, Click Here.


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Photographs. We make every effort to accurately represent the colors of our products, however, due to the variations in computer monitors, cameras and settings, and other factors, we cannot be responsible for slight variation in product colors. Please call or email us if you have any questions.

Typographical Errors. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, we shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a full refund.

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